Delivery Information

DELIVERY CHARGES

UK delivery free for a limited period and is next day delivery in most circumstances

International Delivery – please see below table

If your country isn’t listed, please email enquiries@whiskycollectales.com for a delivery charge quote

 

UK DELIVERY

Our standard delivery is through Royal Mail, special delivery and we aim for next day delivery dependent on time of order

We can deliver to your home or place of work as long as there is someone over the age of 18 to sign for delivery

Certain address types cannot have alcohol delivered  eg PO Boxes, British Forces Post Office (BPFO) and schools

We require someone over the age of 18 years to be present at the delivery address to sign for goods received

We aim to meet the highest of standards with delivery and use third party couriers and their terms and conditions apply

VAT applies to all UK deliveries

 

INTERNATIONAL DELIVERY

To avoid any disappointment or mis-understanding we recommend that customers speak to their local Customs and Excise office regarding shipping of alcohol.  It is the customer’s responsibility to check what customs restrictions apply and to advise us of any special instructions.

We cannot be held liable for any customs duties and taxes payable

Orders are sent entirely at the customers risk and are not insured for international delivery.

Third party couriers are used for international delivery and their terms and conditions apply.  Delivery time will be advised upon receipt of order but may take several days to non European countries.

Below is a table showing approximately cost of delivery to various Countries.  If your country is not listed, please email for a  delivery quote at:

enquiries@whiskycollectables.com

Fuel surcharge, VAT and taxes may apply in certain countries and will be confirmed upon receipt of order

Customs and import taxes are payable by the customer

All costs are based on a less than 2kg weight.  If you purchase more than one bottle we will provide you with a competitive quote for delivery

Enquiries@whiskycollectables.com

 

DAMAGED PARCELS

We take every precaution necessary to ensure your goods are received undamaged and use an airpack system to protect your goods.  If upon arrival the parcel appears damaged please do not accept delivery and ask the courier to return to the sender.

 

RETURNS AND REFUNDS

If you are unhappy with your order due to it being damaged, defective or not what you ordered and want to return the order. Please note; the customer is responsible for the cost and insurance of all orders returned.

Please include the original invoice and write on the reason for the return

Ensure the order is packaged up correctly as it was delivered and a clear returns label is displayed including your details (sender)

Returns must be sealed, we will not accept any returns that are unsealed.

Address for returns:

ADJ Investments T/A Whisky Collectables

207 Knutsford Road

Grappenhall

Warrington

CHESHIRE

WA4 2QL

 

CANCELLATION

Under distance Selling legislation, customers have a 14 day cooling off cancellation period.

To cancel an order please email:

enquiries@whiskycollectables.com

In the event of cancellation the customer is responsible for the cost of returning goods within 14 days of the date of cancellation.  The order must be appropriately packaged and returned with all costs paid by the customer.  A refund will be made within 30 days of receipt of undamaged goods.

 

CUSTOMS AND IMPORT DUTIES

Alcohol is sold subjected to UK alcohol tax and products exported to Europe are also subjected to UK tax

Deliveries of alcohol outside of the European Union maybe subjected to taxes and duties upon arrival, which will be levied at the time the order clears customs.  This is the customer’s responsibility and refusal to pay local import taxes and duties may result in the goods being seized and destroyed or returned to original sender.

The above is provided for guidance only and due to the widely variance of local customs and taxes please ensure you check with your local customs for up to date information

 

OUR PACKAGING

All our packaging is environmentally friendly and can be recycled.  We aim to be as green as possible.